Most organizations already have capable people and tools. What they lack is a shared, simple way to run an incident. We will help you :

• Adapt ICS-style roles and responsibilities to your size and culture

• Define how decisions will be made and escalated under pressure

• Set up basic information flow: what gets reported, how often, and to whom

We don’t turn you into a government agency. We take the parts of ICS/EOC practice that help you stay organized when everything is moving at once.

We build short, scenario-focused playbooks that leadership and staff can actually remember and use.

Common focus areas:

• Workplace violence and active attacks

• Cyber incidents that disrupt operations or data

• High-risk terminations, threats, and insider events

• Severe weather, outages, and physical site disruptions

• Issues that suddenly put your reputation or brand under pressure

Each playbook gives you:

• The first decisions that matter

• Who should be in the “room” for those decisions

• What information they need, and who is responsible for getting it

• A sense of what success looks like in the first hours, not just at the end

Crisis management is about the first hours. Continuity is about the weeks and months after.
We will help you :

• Identify your critical functions—the things that must keep going

• Understand dependencies: people, systems, vendors, sites

• Develop realistic fallback options and work-arounds

• Prioritize what gets restored first, and what can wait

Our emergency-management background means we’re used to designing plans that must work in the real world, not just live in a binder.

Plans don’t survive contact with reality unless you practice them.

We design and facilitate:

• Executive and leadership table-top exercises

• Cross-functional scenarios that involve security, HR, IT, ops, and comms

• Drills and walk-throughs scaled to your environment

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After each exercise, we focus on a short list of meaningful improvements—not a 60-page critique. The goal is to make steady, practical progress.
When actual incidents occur, we can also help with after-action reviews, documenting what happened, what went well, and where you can tighten up for next time.

Some clients bring us in while a crisis is already unfolding.
Examples include:

• Active or credible threats to staff, executives, or facilities

• Major incidents with incomplete information and high stakes

• Situations that are starting to spill onto social media, into the press, or onto leadership’s radar  

In those moments, our role is to:

• Help you quickly establish a shared picture of what’s happening

• Identify immediate life-safety and stabilization steps

• Stand up a lean crisis structure for the next few hours and days

• Guide early internal and external communication so you don’t make things worse while trying to fix them

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You get access to people who have already been through real crises, not just those who have read about them.

Crisis Management often plugs into:

• Protection – when threats, violence, or high-risk events are part of the crisis

• Corporate Risk & Advisory – when an incident reveals deeper structural risk

• Workplace Safety & Training – when an event shows training or reporting gaps

• Investigations – when you need disciplined fact-finding during or after a crisis

We don’t just help you survive the event. We help you learn from it and come out with a stronger, more realistic posture.

If you’re not confident in how your organization would behave on its worst day—or you know the last incident was held together by luck and a few good people—we can help you put a structure and mindset in place that won’t depend on luck next time.